For a full description of the booking terms & conditions, see here...
Bookings are made with Croatia Coast Property (Martin Hill d.o.o., a Croatian registered company and hereinafter called “the Company”), registered address of Vladimira Nazora 2, 21420, Bol, Island Brac, Croatia.
When making your booking the person making the booking (the “Party Representative”) must have the authority to do so on behalf of all the other people covered by the booking and will be responsible for the full cost of the accommodation, including any cancellation or amendment charges. The quotation sent to you should be checked carefully to ensure that it accurately reflects the booking and costing you have requested. Please inform us immediately of any discrepancies.
PAYMENT
A deposit of 30% of the full price of the accommodation should be paid to confirm a booking. The balance of the payment for the accommodation must be received five weeks prior to your arrival date, or as otherwise agreed.
Only when the Company has received the deposit payment does a contract exist which is then subject to these booking conditions. When the Company has received the deposit, a completed booking confirmation will sent to you showing the deposit amount paid and the balance due.
If the balance is not received by the due date the Company reserves the right to cancel the accommodation, retain the deposit and to levy cancellation charges according to the prescribed scale set out below. Bookings made within five weeks of your arrival date must be paid in full at the time of booking, or as otherwise agreed. The Company accepts payments of the balance via bank transfer (in advance) or at our office in Bol in cash, in Croatian Kuna (HRK), or Visa Credit Card, MasterCard and Switch debit cards.
PRICES
Our prices are quoted in EUROS and are based on the middle rate exchange rate for Croatian Kuna (HRK) quoted by the National Bank of Croatia (HNB). For payments made in Croatian Kuna (HRK), our standard HRK price list will apply (copy available if required).
If unforeseen changes occur, for example VAT, Tourist Tax, we reserve the right to pass these extra costs onto the client without notice. Once you have made your booking and paid the requisite deposit, the cost of your booking will not normally be subject to any change. This does not apply to invoice errors or omissions.
AMENDMENTS TO A BOOKING
If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen arrival/departure date, accommodation, adding other persons to your party, we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be submitted in writing/email. You may be asked to pay an administration charge of 40 Euros. Minor alterations we conduct as a matter of course and this fee does not apply. Changes from the original booking to late availability or other special offers will not be permitted.
In the event of the arranged accommodation not being available due to extreme circumstances, for example, civil disturbance, legal action, epidemic, earthquake, fire, riot, war, or any other circumstances which are completely beyond the control of the Company, we reserve the right to offer comparable accommodation, if something similar is available at the time, or a full refund less reasonable expenses incurred by the Company in relation to the booking. Once your occupancy of the accommodation has started the Company will not be liable for any loss, delay, inconvenience or extra expenses caused to the client for any reason beyond its control. In the event that the Company is forced to cancel a specific accommodation for any other reason, the Company undertakes to do its best to provide a mutually acceptable alternative accommodation or a full refund. Any alternative accommodation offered must be accepted within seven days of the offer being made otherwise the refund will be processed.
CANCELLATIONS
Cancellations must be made in writing and received by the Company prior to your arrival date to be valid. The date that the cancellation arrives at our office will be the date used to determine cancellation charges based on the following scale:
Over 60 days 30% of total booking
30-60 days 70% of total booking
30 days and under 100% of total booking.
REFUNDS
No refunds are allowed in respect of unused bookings or services of any kind.
COMPLAINTS
In the event that you feel you have cause for complaint during your stay, please report the matter to our office without delay. If your complaint is not resolved locally, please follow this up within 14 days of your return home by writing to the Company, giving all the relevant information. Any dispute arising out of this complaint that cannot be resolved to the satisfaction of both parties shall be referred to arbitration. The Company believes that all the information provided in our brochures and on our website is an accurate reflection of our offers. We cannot be held responsible for information published by 3rd parties without our consent.
BEHAVIOUR
We reserve the right to terminate the accommodation arrangements of any client who in our opinion or in the opinion of any other person in authority, is causing or is likely to cause distress, annoyance or danger to any of our other clients or any third party or damage to property. In this situation, the person(s) will be required to leave their accommodation. We will have no further responsibility towards such person(s) including any expenses or costs incurred as a result of the termination. If applicable, full cancellation charges will apply. Whatever you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Company. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against the Company as a result of your action.
Tel.: 00385 (0)21 717 497
Fax: 00385 (0)21 717 498
Email:
Real estate department
Accommodation department
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